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SHIPPING

DOMESTIC ORDERS
Within Australia we ship via Australia Post so that all orders can be tracked. Delivery is Standard Shipping with Tracking, and is not an Express Service, however an Express Service shipping option is available at checkout. Once you have placed an order, you will receive a confirmation email with the details of your order. It will then be processed and dispatched within 2 business days. Once dispatched, we will send you an email with tracking details.

Standard delivery is normally and approximately between 1 - 7 business days after your order has been processed. For some orders being delivered to rural/country postcodes in Western Australia, Northern Territory, Victoria, and South Australia, deliveries can take a few days longer, approximately 3 - 10 days.

Express delivery within major metro and regional population centres is next business day from when Australia post receives the parcel.  For delivery to rural/country postcodes in Western Australia, Northern Territory, Victoria, and South Australia, please allow extra time, as your postcode could be outside the guaranteed express postal Next Day Delivery Network. Please check the Australia Post website to see if your postcode is within the Next Day Delivery Network if you are selecting express shipping.

DOMESTIC SHIPPING COSTS:

  • Orders $150 and over receive free standard shipping
  • Orders under $150 are a flat rate of $9 standard shipping
  • Express shipping options are also available at checkout.

IMPORTANT:

    • Any order placed on the weekend or public holiday will be processed on the next business day.
    • If someone is not home to take the delivery, please look for a calling card from Australia Post in your mail box. The calling card will contain information on the nearest post office where your parcel will be available for pickup.
    • We provide tracking details for all orders, but can not be responsible for lost or stolen items, once dispatched. Unfortunately once the parcel is lodged with Australia Post, the shipment is no longer within our control, and is at the risk of the purchaser.
    • By placing an order online and successfully completing checkout, you are agreeing to our returns and shipping terms as outlined here. If you are unsure of anything, please do not hesitate to CONTACT US before completing your order. We will gladly answer any questions you may have. 
    • Unfortunately we can not guarantee exact delivery times. Once the parcel is lodged with Australia Post, the shipment is no longer within our control

As deliveries are out of our control once posted, if you have not received your order and you have not been home for delivery, Australia Post will leave a notification notice with details of what to do next. In most cases your parcel is waiting for you at your nearest Australia Post office and your notification notice had been misplaced. Please CONTACT US if you require further assistance in tracking your order.


INTERNATIONAL ORDERS
Orders to be delivered outside of Australia will be shipped via DHL International Standard Delivery with Tracking. Please allow approximately between 4 - 15 business days (depending upon destination country) for delivery. International shipping estimates for each country are provided at checkout. Please be aware that any customs delays are out of our control, and can delay delivery times.

Please be aware that the courier (DHL) is delivering to an address not the person, and whoever signs for the parcel is assumed to be authorised to take delivery.

International shipping charges do not include possible taxes and duties which may apply at Customs in the delivery destination country. Any customs duties, taxes and fees will rest with the purchaser.

INTERNATIONAL SHIPPING COSTS - (International Standard Delivery with Tracking)

  • New Zealand – $15
  • United States – $30
  • United Kingdom – $39
  • For the rest of the world, please CONTACT US for a postage quote.

IMPORTANT:

  • Any order placed on the weekend or public holiday will be processed on the next business day.
  • We provide tracking details for all orders, but can not be responsible for lost or stolen items, once dispatched. Unfortunately once the parcel is lodged with DHL, the shipment is no longer within our control, and is at the risk of the purchaser.
  • By placing an order online and successfully completing checkout, you are agreeing to our returns and shipping terms as outlined here. If you are unsure of anything, please do not hesitate to CONTACT US before completing your order. We will gladly answer any questions you may have.

WHERE IS MY ORDER?
As deliveries are out of our control once posted, if you have not received your order and you have not been home for delivery, DHL should leave a notification notice with details of what to do next. Please CONTACT US if you require further assistance in tracking your order.

PRE-ORDER TERMS AND CONDITIONS:

  • Pre-order arrival dates listed on product pages are only scheduled estimated delivery times and can run early or late. Please be aware of this when purchasing a pre-order item for a specific date.
  • Please note that additional items ordered along with a pre-ordered item will be held and shipped when all items are in stock. Should you require separate shipments, please order in-stock items separately. We will send you another email when the item has arrived in the warehouse and is ready for dispatch.

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