SHIPPING & RETURNS

SHIPPING POLICY

Within Australia we ship via Australia Post so that all orders can be tracked. Delivery is Standard shipping with tracking, and is not an Express service, however an Express shipping option is available at checkout. Once you have placed an order you will receive a confirmation email with the details of your order. It will then be processed and dispatched within 2 business days. Once dispatched, we will send you an email with tracking details.

Standard delivery is normally and approximately between 1 - 7 business days after your order has been processed. For some orders being delivered to rural/country postcodes in Western Australia, Northern Territory, Victoria, and South Australia, deliveries can take a few days longer, approximately 3 - 10 days. 

Express delivery within major metro and regional population centres is next business day. For delivery to rural/country postcodes in Western Australia, Northern Territory, Victoria, and South Australia, please allow extra time, as your postcode could be outside the guaranteed express postal next day network. Please check the Australia Post website http://auspost.com.au to see if your postcode is within the next day delivery postcodes if you are selecting express shipping. 

PLEASE NOTE: Any order made on the weekend or public holiday will be processed on next business day.

PLEASE NOTE: If someone is not home to take the delivery, please look for a calling card from Australia Post in your mail box. The calling card will contain information on the nearest post office where you parcel will be available for pickup.

IMPORTANT: By placing an order online and successfully completing checkout, you are agreeing to our returns and shipping terms as outlined here. If you are unsure of anything, please do not hesitate to call us on (02) 8084 5729 before completing your order. We will gladly provide you more information.

Orders outside of Australia will be shipped via DHL International Standard delivery with tracking. Please allow approximately 4 - 7 business days for delivery. Please be aware that any customs delays are out of our control, and can delay delivery times.

IMPORTANT: We provide tracking details for all orders, but can not be responsible for lost or stolen items, once dispatched. Unfortunately once the parcel is lodged with Australia Post or DHL the order is no longer within our control, and is at the risk of the purchaser.

 
SHIPPING COSTS

Australian orders:

  • Orders $150 and over receive free standard shipping
  • Orders under $150 are a flat rate of $9 standard shipping

Express shipping options are also available at checkout.

International orders (standard shipping with tracking):

  • New Zealand – $15 
  • United States – $30
  • United Kingdom – $39
For the rest of the world please contact us for a postage quote.

We deliver internationally using DHL International Standard shipping with tracking.

Be aware that the courier is delivering to an address not the person, and who ever signs for the parcel is assumed to be authorised to take delivery.

International shipping charges do not include possible taxes and duties which may apply at customs in the country where the order originated. Any customs duties, taxes and fees will rest with the purchaser.

 
PRE-ORDER TERMS AND CONDITIONS

Pre-order arrival dates are only scheduled estimated delivery times and can run early or late. Please be aware of this when purchasing a pre-order item for a specific date. 

Please note that additional items ordered along with a pre-ordered item will be held and shipped when all items are in stock. Should you require separate shipments, please order in-stock items separately. Pre-order arrival dates listed on product pages are estimates, and can arrive earlier or later. We will send you another email when the item has arrived and is ready for dispatch.

 
WHERE IS MY ORDER?

As deliveries are out of our control once posted, if you have not received your order and you have not been home for delivery, Australia Post will leave a notification notice with details of what to do next. In most cases your parcel is waiting for you at your nearest Australia Post office and your notification notice had been misplaced. Please contact us if you require further assistance in tracking your order.

 

EXCHANGE / REFUNDS

PLEASE BE AWARE THAT WE DO NOT REFUND FOR ONLINE PURCHASES UNLESS FAULTY.  WE GLADLY EXCHANGE OR ISSUE AN ONLINE VOUCHER. VOUCHERS ARE VALID FOR 12 MONTHS.

For all exchanges please contact The Cherry Shop within 5 days of receiving your order via email: info@thecherryshop.com.au or online via the Contact Us page . The Cherry Shop will then authorise the exchange, via email. Please ensure that the item is lodged for shipment within 5 days from authorisation date to ensure we receive the item within a reasonable time.

The customer is liable for the item until it is received back by The Cherry Shop. If for any reason the item is lost, we can not refund or exchange the item. Thereby it is the customers responsibility to use a method of shipping with tracking. We suggest guaranteed next day delivery, express post or registered post.

Please include your name, contact details, order date, and order number. 

All exchanged items must be returned in original condition. Items will be checked to make sure they are in new condition with tags attached. Items must have not been worn, altered, or washed.

Returned items that do not meet our garment return requirement will be sent back to the customer without an exchange or credit.

 
SALE AND FLASH OFFER ITEMS

PLEASE NOTE: Unfortunately we do not refund or exchange SALE or FLASH OFFER items unless faulty. SALE and FLASH OFFER items are strictly a final sale. 

FAULTY EXCHANGE

At The Cherry Shop we take every care to make sure your item is perfect, however if you receive a faulty garment we will definitely send you out a replacement or refund your money. Postage will be at our cost for the inconvenience.

PLEASE READ CAREFULLY

Unfortunately all postage costs for sending items back to us and resending an item to you for exchange, will be incurred by the customer for change of mind or wrong size/colour.  In the case of unavailability of an item for an exchange, we are happy to give your a credit voucher.

If the exchange/refund is due to a faulty item, postage for sending back to us and resending the item back to you ( for exchanges) will be at our cost.

 

CUSTOMER SERVICE

At The Cherry Shop we want you to feel comfortable and confident to purchase online with us, so for any questions or concerns you can either send an email or call us.

The Cherry Shop thanks you for shopping with us and hope you love your garment!